Corinium Care is preparing to welcome inspectors from the Care Quality Commission, now that the company has been successfully registered.
The CQC is the inspectorate body which ensures that health and social care providers are providing the best possible service to their clients.
Managing Director Clare Janik has been briefing staff and carers about the procedure that lies ahead.
“As well as talking to the head office team and checking our records, part of the inspection process involves them talking to clients and carers,” she explained.
“CQC will inspect on five key elements: Is the service safe? Is the service responsive? Is the service effective? Is the service well-led? Is the service caring?
“There are a number of ways these questions can be answered and we have to provide the evidence to demonstrate how. For example: is the service caring – we can demonstrate that each client is individually assessed by a fully-trained care manager who discusses the client’s care needs and preferences with either the client themselves or with their representative.
“This information is recorded in the client’s care plan available to the client or their representative. The care plan is then given to care workers before their placement so the care worker is fully aware of the client’s needs and lifestyle choices before the assignment commences.
“The care plan is reviewed and updated as changes occur either by care workers sending us a ‘Changes to care’ report form or by the care manager conducting a further review.
“Care managers revisit their clients at least once a year or more often if the client’s condition changes. At all times the client’s choices are shown to be respected and their consent must be given to any care provided. If a client does not consent, eg, to personal care, this must be recorded and if it becomes an ongoing problem then the care manager should be notified.
“You can see from this small example that we all play a part in ensuring our service is caring. And the same goes for the other elements of our service which inspectors place under the spotlight.
“Once we have been inspected, the CQC will write a report and rate our service on each key element plus give us an overall rating. The rating range is Outstanding, Good, Requires Improvement and Unsatisfactory.
“I’m sure you would agree, we would all want to achieve a rating of outstanding!”
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