We are delighted that Corinium Care has achieved an ‘outstanding’ rating from the Care Quality Commission for its caring service.
We were also awarded a ‘Good’ rating in four further categories designed to test whether the service is safe, effective, responsive and well-led.
The company’s overall CQC rating was ‘Good’.
Managing Director Clare Janik welcomed the inspector's report. “It’s excellent news that the very high standards we seek to achieve have been recognised at such a level,” she said.
“Getting an Outstanding rating in the care category is brilliant, and a tribute to our wonderful team of carers and support staff who always go the extra mile for our clients.”
The inspector spent three days with Corinium Care and talked to carers, clients and their relatives as well as to the staff in Nailsworth in the company’s first CQC inspection.
His 13-page report said clients, most of whom are frail and elderly, “received a caring and compassionate service from people who knew them well”.
“Staff treated people with dignity and respect. People were involved in planning the care and support they received. Confidentiality and people’s privacy was respected,” he said.
“Relatives were all positive regarding the service. Relatives confirmed their requests regarding care staff had been sought and accommodated. This showed the views of the person receiving the service were respected and acted on.
“Staff respected people’s privacy and maintained their dignity”, he added. “People’s needs were at the centre of the service provided, with staff knowing each person’s likes and dislikes.”
On the subject of safety, he said recruitment arrangements were “robust” and people were supported by sufficient staff with appropriate skills.
“Relatives we spoke with said they felt their family member was kept safe by care staff,” said the report.
The service was effective because staff had been trained to meet people’s needs. “New staff received a thorough induction . . . and staff received support from managers through effective supervision and performance appraisal.”
Other elements praised included carer training, the skill and experience of carers and the vision and values which permeated the entire company.
Corinium Care provides live-in care for elderly people, those with dementia and young adults with physical and learning disabilities. Founded in 1995, it has more than 700 registered carers as well as 17 head office staff, and recruitment offices in South Africa and Zimbabwe.
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