Clients give our service seal of approval

A survey of Corinium Care clients reveals a high rate of satisfaction and improving levels of service.
The survey was carried out at the end of 2013 as part of the company’s continuing aim to provide the highest possible standards of live-in care.
The questions covered a host of topics, from general levels of service to complaints and time off for carers.
Of those who responded, nearly 90 per cent said that Corinium Care took their needs into account well or very well.
A similar number were of the opinion that the standard of service they received had either remained consistently high or improved.
Carers are considered to be generally well-informed on arrival, and clients’ choices of carer are almost always met.
Whilst awareness of the company complaints procedure is high, very few clients said they had had cause to use it.
Managing Director of Corinium Care, Clare Janik, thanked clients for taking the time and trouble to complete the survey.
“In our determination to strive for excellence, it is important that we invite feedback and have the courage to act upon it. It’s clear that those who completed the questionnaires invested a lot of thought into their response. The information received has been taken on board and will be very useful as we plan for the future,” she said.