Proud to sponsor Stroud Life's Customer Care award 2013

Corinium Care was proud to sponsor the Customer Care category in this year’s Stroud Life Business Awards.

The live-in care agency was the winner of the Customer Care and Service award 2012.

Managing Director Clare Janik said: “We were very proud to win last year and wanted to do our bit to promote the importance of putting customer care at the heart of any business.”

She was one of the judges in 2013 along with Stroud Life Editor Jason Chare, Chief Executive of Stroud District Council David Hagg, and solicitor Judi Bonham from fellow-sponsor Winterbotham Smith Penley.

This year’s Customer Service Award winner was the Ecotricity Group Ltd, the green energy provider based in Stroud which consistently tops industry tables for the least number of complaints per 1,000 customers, recording .55 in 2011 and .51 in 2012.

The Ecotricity team collected their award from Clare at a glittering ceremony at the Old Lodge in Minchinhampton, attended by more than 200 guests. “We’d like to extend our congratulations to the Ecotricity team who submitted a really impressive entry,” said Clare.

The judges were looking for a company which demonstrated a commitment to continuously improving its standards of customer care. They expected to see a clear, well-implemented customer care policy and examples of services exceeding customer expectations. They also wished to hear how customer care initiatives contributed to the overall success of the business.