Care Agency's New Faces
Care Quality Commission awards Corinium Care an ‘Excellent’ rating
Amanda and Rachel rewarded for their efforts
WHEN Rachel Dedman and Amanda Butler reached their tenth anniversary at Corinium Care, their boss couldn’t let the occasion go by without a celebration.
So Managing Director Camilla Miles arranged a trip to the Billy Elliot show in London – and took the whole company along for the ride.
Ten staff piled into a bus at the Corinium Care offices in Nailsworth, had a luxury picnic on the way, stopped off for some shopping in Kensington, and enjoyed the show at the Victoria Palace Theatre.
“It was a very nice gesture,” said Amanda. “The show was excellent, and it was great to share the event with everyone else. We’re a very close-knit team.”
Amanda, Director of Operations at Corinium Care live-in care agency in George Street, grew up in Minchinhampton. She worked in the newspaper industry until 1998. In 1999 she met Camilla Miles when they both lived in Bisley and walked their dogs together.
Amanda started working for Camilla in an administrative role for a few hours a week in 2000. She became Director of Operations in 2007.
“I can’t believe how quickly the time has gone. I’m very proud of the company and of what we’ve achieved in ten years,” she said.
Rachel grew up in Nailsworth. She trained as a nursery nurse, and then as an accounting technician. She is now Company Secretary.
“It’s a pleasure to have been involved in the growth of Corinium Care. And the trip to Billy Elliott was wonderful – a very memorable evening,” she said.
Camilla paid tribute to Rachel and Amanda’s loyalty and hard work. “They’ve both been fantastic. Corinium Care wouldn’t be what it is today without them.”
She decided to book the Billy Elliot outing because she knew both wanted to go to the show. “It’s not the sort of thing their husbands are interested in, and it seemed like a good idea,” she said.
Corinium shortlisted for National Training Awards
LIVE-IN care agency Corinium Care has been shortlisted for the prestigious National Training Awards.
The awards cover all industries in the UK. The aim is to find forward-thinking organisations that achieve outstanding success by investing in staff training.
Managing Director of Corinium Care, based in Nailsworth, Gloucestershire, is delighted to be a finalist in the category for training providers in the South West regional heats.
“We’re proud of our track record on training, so it’s fantastic to have that recognised by such a prestigious organisation,” she said.
NTA judges visited Corinium Care’s offices in George Street to examine training plans and evaluation reports, and speak to staff. The winners will be announced at an awards dinner in Bristol on October 15.
Corinium Care provides live-in care for the elderly and infirm, and young adults with physical disability. Set up in 1995, it has 12 staff in Nailsworth, 700 registered carers on its books, and offices in Zimbabwe, South Africa and New Zealand.
"high percentage of care agencies don’t offer training. But we consider it vital,” said Camilla Miles.
“We take carers on because they have the right personality and life skills. We then do our utmost to furnish them with the knowledge and skills they need before they’re placed with a client.
“The personal touch is everything at Corinium Care. If our carers are well equipped, both mentally and physically, that can only be better for our clients.”
Both staff and carers at Corinium Care undergo extensive and continual training and assessment.
The company recruits up to 16 new carers each month who attend a five-day training course before being placed with clients, to look after them in their own home.
Training includes everything from first aid and personal care to a session on dementia.
“We take pride in doing what we can to raise standards in the industry,” said Camilla.
Some carers come from Zimbabwe, South Africa and New Zealand and welcome the training they receive on arrival at Corinium Care as a chance to acclimatise to British culture.
One of the live-in carers who attended a dementia training course before starting a six-month placement with Corinium Care was Gill Peinke from South Africa.
“This training is absolutely fantastic – it’s one of the reasons I chose to work for Corinium Care rather than any other live-in care agency,” she said.
“It gives me confidence to do my job here. And when I go back home, I feel I’ll be more able to cope with my mother-in-law who has dementia.”
The National Training Awards are run by UK Skills on behalf of the Department for Business Innovation and Skills.
Corinium Care runs its biggest training course
There were 22 new live-in carers on the course, provided free at the company’s offices in George Street, Nailsworth.
They received five days of intensive training, when topics included nutrition, moving and handling, first aid and dementia.
Corinium Care, which specialises in providing 24-hour live-in care for the elderly and infirm, prides itself on the quality of its training and won a National Training Award last year.
Managing Director Camilla Miles said: “Our training is one of the elements which sets us apart. Our aim is to match our carers as closely as possible to the needs of our clients. By spending a week with new trainees, not only do we get to know them a little better, but they also feel better equipped to do the job.
“The personal touch is at the heart of everything we do at Corinium Care. If our carers are well prepared, both mentally and physically, that can only be better for our clients.”
The 22 trainees came from New Zealand, South Africa and Zimbabwe, as well as the UK. They were provided with free accommodation in local guest houses whilst training.
Amanda Shield, 56, joined the company from a job in Lincolnshire. “Training at Corinium Care is much better than at other agencies,” she said. “It’s a whole week that covers everything we need – that’s twice as much training as I’ve had before. And it’s to a very high standard.
“The best part is the attention to detail. We also get a chance to know the organisation we’re working for.”
Noku Hlazo, 28, from London, added: “We get a really nice lunch every day. I’ve been on training courses where all you get is a cup of tea and a biscuit.”
Corinium Care runs regular trainers’ courses for its carers. It also runs annual refresher training for every carer. Last year it launched a new venture: training for relatives whose parents are frail, elderly and suffering from dementia.
The live-in care agency has quadrupled its turnover in five years and the training programmed has expanded with it. Corinium Care now has more than 800 registered carers on its books.
“A high percentage of introductory agencies do not offer training. We perceive it as necessary to raise standards in the industry and take pride in delivering quality,” said Camilla.
Carer Pauline goes trekking for charity
She’ll have a dual goal when she and her rucksack head for Egypt: finding adventure and raising money for the Alzheimer’s Society.
“I saw the trip advertised in a slimming magazine,” said Pauline, 62, who works in Bath city centre as a carer for Corinium Care.
“I’m a widow with no ties. I wanted a bit of adventure. And I’ve come across Alzheimer’s quite a bit in my life. So I signed up.”
Pauline’s mother and aunt both suffered from Alzheimer’s. She also deals with the disease in her job as a carer for Corinium Care, based in Gloucestershire.
“It’s a frightening disease which no one really understands,” she said. “Watching my dear mother and aunt trying to cope with it, as well as the elderly lady I have been looking after these past two years, has spurred me on to extend myself in the hope that I may make a difference.”
Her trip begins on November 21, and takes her through the desert with 45 other fundraisers to the Red Sea. They’ll walk 70km in five days and sleep in Bedouin tents.
The Managing Director of Corinium Care, Camilla Miles, is sponsoring Pauline. “She’s got an arduous challenge ahead and we’re very pleased to be supporting her. Anything that helps with the incredibly important work that the Alzheimer’s Society does is always to be encouraged,” she said.
Anyone who wants to add to Pauline’s fundraising total can do so via her website www.justgiving.com/paulinemitchell1/
Pauline originally comes from Zimbabwe. She has two children in Australia and one in South Africa. “They’re very excited, and they’re all helped me to reach my fundraising target of £1,220,” she said.
Training launched for relatives with elderly parents
The aim is to give them the confidence to deal with ageing parents who succumb to physical frailty, forgetfulness, and the early signs of dementia.
The initiative comes in response to the rapid rise in the elderly population and the growth of dementia, and demand from Corinium Care’s clients and their relatives.
Managing Director of Corinium Care, Camilla Miles, said: “Our client surveys indicate loud and clear that there’s a huge need out there from people who don’t know what to do when their elderly relatives become frail and vulnerable and start to suffer from dementia.
“They find it difficult to spend time with their parents because they’re uncertain what to do for the best. They’re not carers, but have reached a stage in their life when their parents are increasingly reliant on them for emotional and practical support.”
The first one-day course takes place on October 8 at Corinium Care’s offices in George Street, Nailsworth.
It includes a two-hour session on dementia, guidance on how to communicate with someone with dementia, and training in first aid and moving and handling.
“We’ll be teaching people how to cope with the uncertainties that the increasing frailty of their parents brings. Looking after an elderly relative can be a huge worry. Training can help allay those fears and give the rest of the family confidence,” said Camilla.
She decided to launch the training sessions after repeated requests from families who approach Corinium Care for 24-hour live-in care for their relatives, but still want to provide some care themselves.
“A lot of clients say they’d love to take their elderly mother shopping, but getting her in and out of the car is a problem. Others want to know how to help with dementia. Some want to have their parents to stay for Christmas but don’t know how to help them have a bath.”
She added that, despite the demand, there is little training on offer.
“There are lots of courses out there in the Cotswolds, from flower-arranging to cake decorating. But where are the courses that teach you how to spend quality time with your aged parents?”
Corinium Care provides live-in care for the elderly and infirm, and young adults with physical disabilities. Set up in 1995, it has 12 staff in Nailsworth, more than 750 fully-trained carers registered on its books, and clients all over the UK.
The training it provides for its 12 staff and 750 registered carers has earned the company a place in the finals of the 2009 National Training Awards, run by UK Skills for the Department of Business, Innovation and Skills.
“We take pride in doing what we can to raise standards in the industry,” said Camilla.
According to government statistics, the number of people with dementia in the UK is forecast to increase by 38 per cent in the next 15 years. The number of people over 60 could rise by 40 per cent in the next 30 years.
For more info: http://www.coriniumcare.com/